Privacy Policy

Last Updated: October 25, 2025

1. Introduction

Welcome to NGP Hub. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains what data we collect when you use our services, why we collect it, and what we do with it.

By using NGP Hub, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Account Information: When you create an account, we collect:

  • Email address
  • Username/display name
  • Password (encrypted and securely stored)
  • Account creation date and login history

Usage Data: We automatically collect information about how you interact with our services:

  • IP address and general location (city/state level)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and features used
  • Referral source (how you found us)
  • Error logs and performance data

AI Interaction Data: When you use Nirvana AI:

  • Conversation history and prompts
  • AI-generated responses
  • Interaction timestamps and session duration
  • User feedback and ratings

Payment Information: If you subscribe to paid services, we collect:

  • Billing information (processed securely through third-party payment processors)
  • Subscription tier and status
  • Transaction history

Note: We do not store full credit card numbers. Payment processing is handled by secure third-party services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve NGP Hub services including tools, games, and AI features
  • Account Management: To create and manage your account, process subscriptions, and verify your identity
  • AI Improvement: To train, test, and improve Nirvana AI's performance, accuracy, and capabilities
  • Communication: To send you service updates, security alerts, and respond to your inquiries
  • Analytics: To understand how users interact with our services and identify areas for improvement
  • Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activities
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Bug Fixes: To diagnose technical issues and fix bugs in our services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We use third-party services (Firebase, payment processors, hosting providers) that may access your data to help us operate our services
  • Legal Requirements: We may disclose information if required by law, court order, or government request
  • Safety and Security: We may share information to protect the rights, property, or safety of NGP, our users, or the public
  • Business Transfers: If NGP is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
  • With Your Consent: We may share information with third parties when you explicitly consent to such sharing

Important: AI conversations may be used to improve Nirvana's capabilities, but we do not share identifiable user data with third parties for their own marketing or advertising purposes.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period after account closure
  • AI Conversations: May be retained indefinitely for AI training and improvement purposes, but may be anonymized
  • Usage Logs: Typically retained for 90 days to 2 years for analytics and security purposes
  • Payment Records: Retained as required by law for tax and accounting purposes (typically 7 years)

You can request deletion of your data at any time by contacting us. Note that some data may be retained if required by law or for legitimate business purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can update or correct inaccurate information through your account settings
  • Deletion: You can request deletion of your account and associated data
  • Portability: You can request your data in a machine-readable format
  • Opt-Out: You can opt out of marketing communications (though we send very few)
  • Restriction: You can request that we limit how we use your data in certain circumstances

To exercise these rights, please contact us through our contact page. We will respond to your request within 30 days.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and the right to opt out of the sale of personal information (note: we do not sell personal information).

7. Children's Privacy (COPPA Compliance)

NGP Hub is intended for users aged 13 and older. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us immediately.

Parents and guardians: If your child is between 13-17 and using our services, we encourage you to monitor their activity and discuss online safety with them.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on NGP Hub:

  • Essential Cookies: Required for the website to function (authentication, security)
  • Analytics Cookies: Help us understand how users interact with our services
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may impact your ability to use some features of our services.

9. Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

  • Passwords are encrypted using industry-standard hashing algorithms
  • Data transmission is secured using SSL/TLS encryption
  • Access to user data is restricted to authorized personnel only
  • We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you within 72 hours via email and/or through a notice on our website.

10. Third-Party Services

NGP Hub integrates with third-party services that have their own privacy policies:

  • Firebase: Used for authentication and database services (Google Privacy Policy applies)
  • Discord: Our community server is subject to Discord's Privacy Policy
  • Roblox: Our games are hosted on Roblox (Roblox Privacy Policy applies)
  • Payment Processors: Stripe, PayPal, or similar services handle payment processing

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using their services.

11. International Users

NGP Hub is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify users via email (for material changes)
  • Post an announcement in our Discord server

Your continued use of NGP Hub after changes to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. For GDPR or CCPA-related requests, we will respond within the timeframes required by applicable law.